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1st & 2nd Line Support Technician - Middlewich - £25k

Job Title: 1st & 2nd Line Support Technician - Middlewich - £25k
Contract Type: Permanent
Location: Middlewich, Cheshire
Salary: £20000 - £25000 per annum + bens
Start Date: ASAP
Duration: Permanent
REF: 19852-MDW_1553157015
Contact Name: Monica Cadden
Contact Email:
Job Published: 3 months ago

Job Description

1st & 2nd Line Support Technician - Middlewich - £25k

My client, based in Middlewich are looking to recruit a 1st & 2nd Line IT Support Technician, to be responsible for providing a high quality service to my clients customers on a varied range of hardware, software, server networking & infrastructure based issues both remotely & on customer sites.

As there is an element of travel involved with this role, a full UK driving licence & your own vehicle is essential.

Job Role

  • Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service
  • Taking ownership of user problems, performing technical diagnosis and fixing issues either remotely or on-site
  • Documenting calls on the call logging system
  • Following standard help desk procedures & processes
  • Project Manage Small to Medium level implementation

Key Skills and Knowledge

  • Strong customer service orientation
  • Excellent communication skills
  • Highly organised with strong planning and prioritising skills
  • Ability to follow policies and procedures paying attention to detail
  • Strong knowledge of Microsoft based operating systems (Server 2008 R2 / 2012 and desktop) and Microsoft applications
  • Proficiency in administering & supporting Exchange 2013
  • Experience in Active Directory (AD) and user account changes
  • Familiarity with LAN, WAN & VPN technologies
  • Knowledge of SQL Server & IIS Server
  • Experience of Backups and anti-virus technologies
  • Knowledge of TCP/IP and general networking
  • Knowledge of VMware
  • Driving Licence

This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The package can be anything up to £25k depending on experience, but this is definitely an opportunity not to be missed, so please send me your CV now!