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1st Line Helpdesk Support Analyst - Harrogate - £20k

Job Title: 1st Line Helpdesk Support Analyst - Harrogate - £20k
Contract Type: Permanent
Location: Harrogate, North Yorkshire
Salary: £18000 - £20000 per annum + bens
Start Date: ASAP
Duration: Permanent
REF: 20459-HDH_1548674628
Contact Name: Monica Cadden
Contact Email:
Job Published: 5 months ago

Job Description

1st Line Helpdesk Support Analyst - Harrogate - £20k

My market leading client are looking to recruit a are looking to recruit a 1st Line IT Support Engineer to support their internal users where you will be responsible for supporting a diverse range of technology covering Windows XP, Vista, 7, Windows Server 2003, Active Directory, Desktop & Helpdesk Support, VNC etc.

Duties will include,

  • Logging calls on the IT Service Deskand maintaining details of software / hardware problems detected.
  • Providing 1st line technical support; answering support queries either directly or via phone or e-mail.
  • Escalating with external support when necessary.
  • Supporting users in the use of computer equipment by providing necessary advice and/or training.
  • Maintain & update internal documentation and database systems in a timely manner.
  • Travelling to other sites, so a full UK driving licence is required.

Suitable candidates should have/be: -

  • The ability to communicate effectively with people at all levels.
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • A strong knowledge of Microsoft based operating systems with emphasis on Windows XP,Windows 7, Windows Server 2003 and Windows Server 2008.
  • Experience with using and troubleshooting Microsoft Office.
  • Basic understanding of PC hardware set-upand configuration.
  • The ability to work as part of a team and on their own initiative.
  • Positive & Flexible attitude.
  • Knowledge of Active Directory & Microsoft Exchange will be considered an advantage.

This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The salary can be anything up to £20k depending on experience, but this is definitely an opportunity not to be missed, so please send me your CV now!