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2nd Line Helpdesk Engineer - Oldham - £28k

Job Title: 2nd Line Helpdesk Engineer - Oldham - £28k
Contract Type: Permanent
Location: Oldham, Greater Manchester
Salary: £22000 - £28000 per annum + bens
Start Date: ASAP
Duration: Permanent
REF: MMN-20233-OLD_1547637213
Contact Name: Monica Cadden
Contact Email:
Job Published: 5 months ago

Job Description

2nd Line Helpdesk Engineer - Oldham - £28k

My client have an urgent requirement for a Helpdesk Engineer to work on their busy helpdesk to support their external customers where you will be responsible for supporting a diverse range of technology covering Windows 7, 8 & 10, Windows Server 2008 & 2012, Active Directory & Exchange 2010 / 2013, VNC etc.

Ideally they are looking to recruit someone from an MSP / Managed Service background, although this is not essential.

Duties will include,

  • Support incidents raised to the Helpdesk team (i.e. Windows 7, 8 & 10, Windows Server 2008 - 2016, Active Directory & Exchange 2010 / 2013 / 2016) either by phone, email or at desk side
  • Endeavour to provide first time resolution to users as much as possible, taking ownership for each query
  • Develop and demonstrate an understanding of customer and business needs
  • Help in driving the knowledge management process by creating and maintaining articles

Ideally they are looking for a 2nd Line Helpdesk Engineer with,

  • Hands-on experience of dealing with 1st line & 2nd line support queries
  • Knowledge of Windows 7, 8 & 10, Windows Server 2008 & 2012, Active Directory & Exchange 2010 / 2013
  • Experience if VoIP solutions
  • Networking & switch knowledge including VLANS, network monitoring & troubleshooting
  • Knowledge of TCP/IP, DNS, DHCP, LAN / WAN communications including routers & firewalls
  • Excellent communication and interpersonal skills and a real 'can do' attitude
  • The ability to take ownership of an issue and follow through to conclusion

They also offer a comprehensive benefits package including Microsoft Training, BUPA Healthcare, a fantastic working environment!

This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The salary can be anything up to £28k depending on experience, but this is definitely an opportunity not to be missed, so please send me your CV now!