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Application Support Engineer - Software/SQL - Bucks - £35k

Job Title: Application Support Engineer - Software/SQL - Bucks - £35k
Contract Type: Permanent
Location: Aylesbury, Buckinghamshire
Industry:
Salary: £30000 - £35000 per annum + bens
Start Date: ASAP
Duration: Permanent
REF: DMN20524/APBKS_1553182690
Contact Name: Declan McNamee
Contact Email: Declan@greywood.co.uk
Job Published: 3 months ago

Job Description

GREYWOOD are looking for a Software Support Analyst who is looking for a challenging and rewarding career with a cutting edge tech firm in Aylesbury. The successful candidate will be responsible for supporting various business systems and to action a variety of daily tasks which carry out, analyse or monitor data.

This successful firm have a strong track record of sustainable growth which is set to continue - the team that helps to deliver that will be rewarded for their contributions with a competitive package including market rate salaries, flexible benefits etc

EXPERIENCE REQUIRED
* Experience in a Service/Helpdesk environment
* Experience of SQL or NoSQL
* Experience in a telecoms sector would give you the edge

QUALIFICATIONS
* Graduate calibre within an I.T or Engineering discipline or qualified by industry experience.

KEY RESPONSIBILITIES
Reporting to the Software Support Manager your responsibilities will include:-

  • First/Second-line software support & software troubleshooting tools and techniques
  • Day-to-day management of a key customer communication channels, ensuring quality of product support and adherence to deadlines
  • Develop an in depth knowledge of the key applications used within the team to enable early identification of issues to provide a proactive approach to a solution
  • Reporting - Creating and producing data reports to produce live information for key business processes
  • Monitoring of systems to ensure data quality via data sweeps, exception reporting & management of data issues
  • Process level investigations - identification of and manage bottlenecks - liaise with IT/business to achieve optimal performance of processes
  • Perform in depth data investigations into issues and make recommendations to the business on remediation and underlying cause

CVs will be reviewed with IMMEDIATE EFFECT!